Returns and Exchanges
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement. If the failure is minor, we will repair or replace the item within a reasonable time. You are also entitled to compensation for any other reasonably foreseeable loss or damage.
Nothing in this policy limits or replaces those rights. Where we offer more than the law requires, that is ours to give and is set out below.
Change of mind
If you change your mind, return the item within 30 days of delivery for a refund. The item must be unworn, in its original condition, with tags attached.
Return postage on a change of mind is at your cost. We recommend a tracked service, as we cannot refund an item that does not reach us.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged, or is not what you ordered, contact us and we will put it right.
- There is no time limit on this. Consumer guarantees apply for a reasonable period, judged by the item, its price and how it is used, not by a date we choose.
- You do not need the original packaging. An item that has been worn can still be faulty, and we will assess it on what is actually wrong with it.
- If the failure is major, the choice is yours: a refund or a replacement.
- If the failure is minor, we will repair or replace the item within a reasonable time.
- We cover the cost of returning a faulty item, and we refund the original delivery charge as well.
How to start a return
Email info@voyage-classic.com with your order number. If the item is faulty, add a short description of the problem and a photograph.
We will reply within two business days with a return address and instructions.
Refunds
Once we receive and inspect the return we will tell you the outcome. Approved refunds are paid to your original payment method within five business days of that decision. Your bank may take a few days longer to show it.
Exceptions
Change of mind returns are not available on gift cards, or on personalised or custom made items.
These exceptions apply to change of mind only. If an item is faulty, your rights under the Australian Consumer Law apply regardless of what it cost or whether it was bought on sale.
Contact
Voyage
info@voyage-classic.com
PO Box 67, Holland Park QLD 4121, Australia